Shipping policy

Order Processing Time

All orders are processed within 1-3 business days after you receive your order confirmation email. This is the time it takes for us to prepare your order for shipment. You will receive another notification with tracking information once your order has shipped.

International Shipping & Delivery Times

We ship orders worldwide. Standard international delivery usually takes an estimated 6-12 business days to arrive after your order has been shipped.

Once your order is on its way, you will receive an email containing a package tracking number to monitor its journey.

Please Note: Delivery Times are Estimates

All delivery times provided are estimates only and are not guaranteed. While we work hard to ensure you receive your order promptly, we are not liable for shipping and delivery delays. We are not responsible for delays caused by shipping carriers, customs processing, or events outside of our control (such as severe weather or logistical disruptions).

Incorrect Shipping Information

It is the customer's responsibility to provide a correct and complete shipping address.

If you have entered a wrong shipping address, name, or contact information, please contact our customer service team immediately at support@vividish.com.

We are unable to redirect a package to a different shipping address after the order has been processed and shipped.

Lost or Delayed Packages

If your package's tracking information shows it as "Lost" or "Missing," or if the shipping time has exceeded 20 business days from the shipping confirmation date, please contact our customer service at support@vividish.com. We will work with you to investigate the issue.